BACKORDERS
Occasionally items listed on outonthestreet.ca are on backorder. We will do everything in our power to restock that item in a timely manner. If that is not possible, we will contact you and consult with you about a suitable substitute. If you're not interested in a substitution we will offer you a full refund.

METHODS OF PAYMENT

All transactions on outonthestreet.ca are secure. We offer the options of PAYPAL or STRIPE to process all of our credit card payments. We accept Visa, MasterCard and American Express.
The name that will appear on your credit card statement if you choose PayPal is PayPal - Out on the Street. If you choose credit card payments through STRIPE our name will appear on your statement as outonthestreet.ca

We will never know your credit card number, it is held securely by PAYPAL or STRIPE.

PHONE ORDERS
Call our staff to ask about stock availability or to place an order. We will take your order by phone and answer all questions you have. We are open:

Monday-Wednesday 10am to 8pm, Thursday-Saturday 10am to 9pm and Sunday 11am to 7pm.

Toll free within Canada and the USA: 1-800-263-5747

SHIPPING AND SHIPPING FEES

For orders within Canada - We use Canada Post for most of our shipping; however, occasionally we will use a courier like Canpar or Purolator. If you order over $100 before tax shipping is free. Because we use third party suppliers for some of the products we have on outonthestreet.ca, shipping can take up to 17 days depending on your location and the availability of the product you ordered.

For orders to the USA - We use Canada Post for all of our shipping. Because we use third party suppliers for some of the products we have on outonthestreet.ca, shipping can take up to 20 days depending on your location, speed of US customs review, and the availability of the product you ordered.

If you are in Toronto you can also choose to pick up your order at our store. This is free of charge and we will contact you when your order is ready.

For other countries - Please call or email us with what you would like to order and we will let you know what the shipping rate is. Unfortunately at this time we can only ship with tracking and signature required and this makes the shipping rates prohibitive for most countries of the world.

TAX RATES
Unfortunately, all Canadian orders on outonthestreet.ca will be subject to 13%HST. There is no way to change this on our site at this time. When your order is shipped, you will automatically receive a refund on the credit card or pay pal account you used if you live in AB, BC, MB, NT, NU, QC, SK or YK. In those provinces you are only required to pay 5% GST. If you'd prefer to call us with your order, you can avoid this overcharge of tax and then refund.
HST #131376899

Return & Exchange Policy

An item purchased at outonthestreet.ca, by phone, mail or fax, or in our store can be returned for an exchange or refund within 21 days following receipt (exceptions listed below). Before proceeding, contact customer service to find out the methods of return and exchange. It is also possible to return a product purchased online in person at our store.

Clothing (excluding all underwear (includes all singlets, union suits and bike suits) and all swimwear) can be returned for a refund or exchanged for another size or a different product if it still has its original labels, hasn’t been worn and/or washed and/or altered.

For the health and safety of all our customers, no exchange or refund will be given on underwear (includes all singlets, union suits and bike suits) , sex toys (including dildos, masturbators, cockrings and douche products), swimwear, condoms, and lubricants. There are no exceptions to this. In the rare and unusual event of a defect, the product will be replaced by an identical product.

If your package is damaged upon delivery, please refuse it, it will be returned to us.

There is no refund for delivery fees.

In the unfortunate event of an order error on your behalf, you can return the item(s) ordered. (except for items outlined above due to health and safety reasons) You are liable for the return costs. A credit note or refund will be issued upon reception of the products. There will be no refund of shipping costs. The products should be in their original packaging, unopened and/or unused. You are also liable for any risks related to the return of the merchandise.

Return address

Our return address is:

Out on the Street
551 Church Street
Toronto, Ontario M4Y 2E2

To contact our customer service:

Toll free within Canada and the USA: 1-800-263-5747

Email: outonthestreet@aol.com