Return & Exchange Policy

An item purchased at outonthestreet.ca, by phone, mail or fax, or in our store can be returned for an exchange or refund within 21 days following receipt (exceptions listed below). Before proceeding, contact customer service to find out the methods of return and exchange. It is also possible to return a product purchased online in person at our store.

Clothing (excluding all underwear (includes all singlets, union suits and bike suits) and all swimwear) can be returned for a refund or exchanged for another size or a different product if it still has its original labels, hasn’t been worn and/or washed and/or altered. 

For the health and safety of all our customers, no exchange or refund will be given on underwear, sex toys (includes dildos, masturbators, cockrings and douche products), swimwear, condoms, and lubricants.  There are no exceptions to this. In the rare and unusual event of a defect, the product will be replaced by an identical product. 

If your package is damaged upon delivery, please refuse it, it will be returned to us.

There is no refund for delivery fees.

In the unfortunate event of an order error on your behalf, you can return the item(s) ordered. (except for items outlined above due to health and safety reasons) You are liable for the return costs. A credit note or refund will be issued upon reception of the products. There will be no refund of shipping costs. The products should be in their original packaging, unopened and/or unused. You are also liable for any risks related to the return of the merchandise.

Return address

Our return address is:

Out on the Street
551 Church Street
Toronto, Ontario M4Y 2E2

 To contact our customer service: 

Phone: 1-800-263-5747
Email: outonthestreet@aol.com